Have you heard about the new proxy feature?Chaty plugin for WordPress?
If yes, read on and get inspired by 7 interesting use cases; if no – you can find more about it below. We hope you will be inspired to enhance your Chaty widget with this smart addition.
But first – if you’re new here – what exactly is Chaty?
If you’re looking for a way to increase customer engagement and communication. On your website, then chaty will most likely be a great choice for your business. Chaty gives your website visitors easy access to all the platforms at your disposal. Improving the customer experience and increasing the chances of conversions and sales for you as a business owner. The way chaty whatsapp marketing service works allows you to add multiple social and communication.
Now back to the new proxy functionality…
The new chaty agents feature (additional) is a way to add multiple instances of the same channel to your widget. Such as two whatsapp numbers for two different agents to contact. Or two google maps channels for two different locations of your business. You can add any number of agents to each channel in chaty. Exceptcustom linkschannels. Andcontact formcurrently, this feature is available to all paid users of chaty. And we are working onchat apps for all platformsand
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Learn more about how to set up a proxy in Chaty in our help articlehere.Let’s jump right into the use case!
#1. UseChattyAgents on multilingual websites
Many business owners are trying to reach as wide an audience as possible, which often means they need a multilingual website in order to accommodate customers from all over the world and make them feel more “welcome” by browsing their own language. While other benefits of marketing automation marketing with Chaty you can create different widgets for pages in different languages, a great option is to add agents to channels in the Chaty widget, so for example you can get English WhatsApp Support or Spanish WhatsApp Support. Again, you can add as many agents (in this case, languages) as you want!
#2. Use a proxy to provide support in different regions of a country
Especially in large countries like the United States or India, a single agent in a single location usually can’t cater to the entire market and handle all inquiries. That’s why it’s a good idea to divide customer service into different regions, so that customers can get support faster and more fully. For example, you can have an agent for a different city, region, or state, and that agent will handle local cases better than an agent who’s farther away.
#3. Use agents to provide business and after-hours support
No matter how many agents are working for you, we are sure that no one is available 24/7. That is why you can benefit a lot from the Chaty Agents feature which allows you to display different contact options during business hours and off-hours. Just make sure you add the details of business hours and off-hours agents accordingly and make sure you clearly direct your website visitors to the right agent to contact based on the time of the day, for example – you can mention that business hours agents are available between 9am to 5pm on weekdays and off-hours (after 5pm on weekends or weekdays).
#4. Use proxies to facilitate communication between different departments
You can also use the Chaty Agent feature to allow website visitors to reach different departments or branches of your company faster and more clearly. This is one material data of the most common scenarios in our experience, where business owners are looking for a way for their website visitors to reach different parts of the company in a simple and understandable way. For example, you can add an agent for pre-sales questions and an agent for technical support.