Customer service
WhatsApp as one of the communication platforms can be effectively used to communicate with your customers. Some people prefer this application over other means of communication, including phone and email. Firms that can offer an adequate response to customer queries will be in a better position to satisfy dataset customers. Customers can call live agents and interact with chatbots at any time of the day.
2. Increased security
WhatsApp can currently use end-to-end encryption to perform financial transactions.
This also means that your team will be smaller and your customer service costs will be lower if you implement the WhatsApp 5 types of email that Business API. Some examples of what chatbots can do include balance checks, notifications about specific transactions, and even loan applications, which will reduce some operational costs.
4. Fast response time
This results in the identification of real-time WhatsApp interactions, allowing microfinance institutions to respond dating data to customer queries instantly. The organization can participate in any customer conversation, whether they are confirming a transaction or trying to get information about an event.