To save time, ai like einstein gpt to create surveys for you. For example, you might ask: “write me a survey for customers who called about product x, but who have a low customer satisfaction score in the past year.” be sure to have a human review the survey for accuracy.
You can also use generative
ai to help you decide which customer surveys go to which customers by segment. Generative ai can analyze customer data to identify patterns and thailand phone number list preferences within different segments. For example, it can recommend that one survey be sent to customers with a past high csat and another for customers with a past low csat. Sending your survey to the right customers can improve the likelihood of getting more meaningful insights.
No matter your objective, here’s how to set up for success.
define a clear purpose
before you begin, decide what you want to know. For example, if you want to know about how easy customers find their self-service experience au emai list with your company to be, focus your questions on self-service ease of use only.
Keep your survey short: your customers may want to give you feedback, but if you make your survey too long or complicated, you may not get 5 business uses for an ai copilot enough responses or quality feedback. Limit the number of questions — whether you use structured, open-ended, or a combination of both types. Let them know the time it will takeopens in a new window for them to complete your survey.