relaunched its student advising app in 2022, appointment bookings doubled. The it team credits this increase to human-centered design.
“we brought users into the conversation instead of having the it team dictate the requirements,” said fordham university vp and cio anand padmanabhan. “it was a true partnership that created shared trust and helped improve app adoption.”
here’s what the fordham student
success hub app looks like today:
the homepage design of fordham university’s student success hub
seamless navigation contributes to high app adoption of the fordham student success hub.
Students and advisors previously resorted to thailand phone number list long email chains to schedule appointments – which isn’t efficient or sustainable. The new app, however, resulted in more than 15,000 appointment bookings for student advising.
To build the new app, the team applied human-centered design.
What is human-centered design?
Human-centered design is an approach to problem fax database solving that begins with identifying user needs and then creating solutions that meet those needs. It’s about designing with, not for, your users.
Bringing in users early and 5 business uses for an ai copilot often is essential. For fordham university’s project, the user group consisted of more than 2,000 freshmen, and 400 advisors and support staff.