How a lack of organization harms the customer experience
With this in mind! it is clear that keeping processes organized provides advantages for the corporation. Through it! it is […]
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Empathy at work is even more necessary in times of pandemic
The current crisis due to the coronavirus pandemic has forced the entire world to change several issues! but mainly professional
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When employees have someone to vent
Therefore! in moments of frustration! having empathy at work is essential! both on the part of the manager and teammates!
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The simple act of listening is enough to break down
Practicing active listening involves valuing the habit of listening and paying attention to the person you are talking to. In
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How to exceed customer expectations? See 6 ideal tips
Amidst so much competition! meeting the needs of the public is not an easy task. After all! offering good service
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Solve problems with maximum agility
This is one of the factors that brings the most positive results to the business. From the moment an employee
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The more prepared and specialized a sales team
Therefore, is, the more prepared they will be to deal with problems, questions and doubts from customers. It is precisely
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The public that uses this type of service includes
In this case! t for example! your company’s employees who want to solve problems in the system. Specialty As we
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Then take the opportunity to follow our page on Facebook
As we can see! help desk and service desk are essential services for companies to solve demands (internal or external)
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What is the difference between them
Have you ever heard of help desk and service desk? Essentially! these are two services that emerged in the IT
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The help desk can be contacted through several channels
The help desk centralizes the receipt of all these records in a single system. However! it can use more than
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How important is it to use the service desk and help desk strategy
As we mentioned! the help desk strategy is used to offer practical and efficient service to consumers. This is because!