You inform the buyer through all channels. You send several SMS with information about the delivery status (this is what IKEA does), and an hour.
Before the parcel arrives, your courier calls the recipient. And, of course, you send information about the order to the buyer’s e-mail – all this reduces the likelihood of losing the parcel.
You make memorable packaging
You treat the packaging as part of the service (for example, Burberry france phone number data makes such packaging). A thank-you letter from the company’s founder inside, a small unexpected gift.
A branded box, a gift ribbon – these little things make the buyer experience positive emotions.
You provide a fast delivery option. Do not underestimate the “I want it now” mentality: if buyers know that they have the opportunity to receive the goods as quickly as possible.
They will come back. You just need to provide several delivery methods: for example, standard mail and expedited .
Another private service (even if it is more expensive).
You set and anticipate buyers’ expectations. You use a simple but effective trick: in the delivery information you indicate “within 5 business days”, and in most cases the package arrives to the buyer the next day (this is what Zappos does).
2. Registration and repeat purchase
You have personalization. Your store uses an external product recommendation service – it calculates the needs and interests of each buyer based on their purchases and views and offers the most relevant products in special catalog blocks.
You convince visitors to register. At the same time, you do not office cleaning service must create barriers to purchase for unregistered users. Registration in your store allows you to track orders, receive special offers or not fill in delivery information every time.
In your store, it is easy to repeat an order. Remember Amazon with its one-click order? At one time, this feature determined the popularity of the service (it is not for nothing that all retailers rushed to do the same). Your store kuwait data saves payment information and delivery data in the user profile, so all that remains for buyers is to log in. This function is especially relevant for mobile users, as it is inconvenient for them to enter data from a mobile keyboard every time.