has an accurate knowledge base
knowledge provides the key foundation to building out your self-service experience. Create and consistently update knowledge base articles to make sure your users always have the most relevant information. It’s also the foundation for generative ai in self-service. Remember: the more advanced your knowledge base, the more robust the overall search experience will be to find the right answers faster.
2. Find ways to streamline workflows
Simplifying processes by. Making it easier to find information goes. A long way for customers. Increases efficiency, and frees up agents. From cases that can be handled with self-service.
Make it easy to find self-service channels.
Customers don’t want to search for support. Make bahamas phone number list sure that when they search online for customer support, the results provide a clear path to your help site’s landing page.
Your company’s contact information alb directory shouldn’t be displayed in the search results. A customer will be less likely to access your help site and use self-service.
Once customers get to your site
make it easy to get self-service. With design for human users a simple widget or code snippet, you can integrate a fixed channel menu on your help site home page. This can direct customers to chatbots, your knowledge base, or a customer community, like the serviceblazer community.