Online SMS reception for two-way

Online SMS reception is a very effective method to communicate with your customers as it creates an immediate two-way dialogue. Thanks to this solution, companies allow SMS recipients to respond directly to the message received. Thus improving the bulk email marketing services quality of their service . Offering assistance, confirming appointments or collecting feedback. Are some of the functions possible thanks to the reception service offered by Esendex .

When communication is the basis of success

Collecting customer feedback and responses is essential to meet their needs. Thanks to online SMS reception, the exchange of information occurs more quickly than with emails or phone calls. Companies, professionals, organizations or associations choose the SMS channel to offer an additional.

• Companies collect valuable information for their marketing strategies and streamline complex business processes . Just think of the organization of the customer care department or the management of appointments.
• Customers can respond to business communications conveniently from their smartphone and enjoy fast, direct service.

Receiving SMS online: convenient and easily accessible

The ability to communicate with your customers directly from the web is the main advantage of those who choose the online SMS receiving service . After having identified the SMS platform you want to rely on, by activating a virtual number for SMS receiving it will be possible to receive responses from your customers in a simple way. Everything will be available directly from your account .

The reception service can also be integrated directly into your own systems. In fact, thanks to the Rest APIs , you can manage your incoming by doudoulongs product and outgoing messages directly to your website, management system or company CRM. With this integration, data portability is guaranteed in total safety .

SMS Automation to set up automatic messages in just a few clicks

When you receive an SMS from the customer, you can automate some operations to manage messages in a simple and organized way . In fact, the Esendex SMS Automation function is the right integration service for those who choose to use SMS reception. In just a few clicks you can:

• Save or delete the number in the Address Book , when a customer sends an SMS to the receiving number to subscribe or express their consent
• Forward the message , the received SMS is automatically forwarded to your email address for better tracking
• Schedule an automatic response , when the SMS sent by the customer is received, the customer will receive an automatic response, previously set

A flexible and adaptable service: examples of receiving SMS online

The flexibility of the receiving service offered by Esendex allows very different companies to use this feature in the way that best suits their needs. In fact, by setting up custom rules and filters, online SMS receiving can be used for multiple purposes. Below are some examples of use from which to take inspiration.

Confirm appointments with online SMS reception

Avoiding uncomfortable situations due to missed appointments or poorly managed delays is possible by sending reminders via SMS. In fact, contacting your client or user via email or phone would require resources and dedicated personnel. Instead, thanks to the use of online sending and receiving SMS, you can send a reminder asking to confirm attendance in a simple and direct way . This channel is the favorite of healthcare facilities that job data offer their patients the possibility of booking, canceling or rescheduling visits or analyses simply via SMS . By also setting dynamic fields , such as name and surname, the message will be personalized for each patient, making the service more personal and appreciated.