Have you ever heard of help desk and service desk? Essentially! these are two services that emerged in the IT segment! with the aim of helping professionals in the area to develop solutions to problems efficiently and practically.
Therefore! the function of both services is to offer the necessary support when there are technical failures in the IT system used by the company. In this case! both the help desk and the service desk can solve simple and complex problems.
Therefore one of the advantages
These services is the guarantee of a technical support team made up of qualified professionals. This is because! when help desk and service desk services were not available! problems such as a drop in process productivity! poor time management and loss of focus were very common in companies.
Given the advantages that both services provide! companies in other segments have started to use help desks and service desks. However! it is still very common to find professionals and managers who do not know how to differentiate one from the other.
That’s why we’ve prepared this article to explain the concepts of help chinese malaysia data desk and service desk! what their main differences are! and other important information. Want to clear up your doubts once and for all? Check it out now!
What is the help desk?
The help desk — which translated into Portuguese means help desk — is nothing the 12 skills a manager must have more than a customer service department whose needs consist of resolving various problems related to the service or product offered by a company.
Therefore! the help desk’s main What is the difference objective sault data is to solve routine and simpler problems that can be resolved more quickly. Examples include.